As Cargo Product & Marketing Manager, Jack Lo is responsible for the development and marketing of products for Cathay Pacific Cargo. His responsibilities include product design and development, quality assurance management and research into customer needs. Jack was responsible for the development and implementation of the airline’s product – a specialised service catering for the pharmaceutical industry. Jack joined Cathay Pacific in 1990. He has worked in a variety of managerial roles, including sales management and corporate sales, within the Cargo department.